Refund Policy

Refund Policy

This Refund Policy ("Policy") sets forth the terms and conditions governing refunds for products sold by Sweeping Edge LLC ("Sweeping Edge," "we," "us," or "our") to customers ("Customers," "you," or "your"). By purchasing our products or using our services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Policy. If you do not agree with any part of this Policy, you should not purchase our products or use our services.

1. Refund Eligibility

1.1 Faulty or Damaged Products: We strive to provide high-quality products, free from defects. If you receive a faulty or damaged product, please contact us within 10 days of receipt, providing detailed information and supporting evidence such as photographs. We will evaluate your claim and, if deemed valid, provide a refund or offer a replacement, subject to the terms of this Policy.

1.2 Incorrect or Incomplete Orders: In the event that you receive an incorrect product or your order is incomplete, please notify us within 10 days of receipt. We will investigate the issue and, if confirmed, arrange for the correct product to be shipped to you or provide a refund for the missing item(s), as per this Policy.

1. Non-Refundable Items

2.1 General Policy: Due to the nature of our products, we do not accept returns or provide refunds for items that are not faulty, damaged, incorrect, or incomplete. This includes instances where you have simply changed your mind, found a similar item at a lower price, or no longer need the product.

2.2 Customized or Personalized Products: Customized or personalized products are made specifically to your specifications and are exempt from this refund policy, unless they are faulty or damaged upon receipt.

1. Refund Process

3.1 Return Authorization: To initiate a refund request for a faulty, damaged, incorrect, or incomplete product, you must contact our customer service department within the specified timeframe mentioned in sections 1.1 and 1.2 of this Policy. We will provide you with instructions on how to proceed, including any required documentation or return shipping labels.

3.2 Return Shipping: In the case of a refund, you may be required to return the faulty, damaged, or incorrect product to us. You are responsible for the cost of return shipping unless otherwise specified by Sweeping Edge. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product.

3.3 Refund Evaluation: Upon receiving the returned product, we will evaluate its condition and verify the validity of your refund request. If your claim is approved, we will initiate the refund process within a reasonable timeframe. The refund will be issued using the original payment method used for the purchase, unless otherwise agreed upon by both parties.

3.4 Refund Amount: The refund amount will be equal to the original purchase price of the product, excluding any shipping or handling fees paid. Please note that refunds may take several business days to be reflected in your account, depending on your financial institution.

1. Limitation of Liability

4.1 Liability Exclusion: Sweeping Edge shall not be held responsible for any injuries, damages, or losses arising from the use, misuse, or possession of our products. By using our products or services, you acknowledge that you understand and accept all risks associated with the use of knives.

1. Changes to the Refund Policy

5.1 Amendment: Sweeping Edge reserves the right to modify, update, or revise this Policy at any time, with or without notice. The most current version of this Policy will be made available on our website. It is your responsibility to review this Policy periodically